Online Privacy Policy
Our Commitment to Privacy
Last updated: 01/08/2023
This Auxilium Online Privacy Statement("Privacy Statement") describes the privacy practices of the Auxilium Company and the Auxilium affiliated companies whose websites and mobile app slink to this Privacy Statement ("Auxilium," "we" "our" or "us"). This Privacy Statement explains the information we collect, why we collect it, how we use and share it, and the choices you can make regarding your information. More information about Auxilium affiliates is in the Auxilium Affiliates section at the end of this Privacy Statement.
Customers of Auxilium's services and products may also receive a privacy statement for those products in the initial policy package and annual policy documents. Those consumer privacy statements may contain additional information and rights relating to your customer relationship with us. Those privacy statements and this Auxilium Online Privacy Statement explain our privacy practices and should be read together.
Auxilium collects personal and other information about you. Personal information is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked (directly or indirectly) with you. Other, non-personal information does not and cannot reveal an individual's identity such as information that has been de-identified or aggregated. The information we collect varies based on what we need to provide our services to you
We collect personal information about you in several ways from several sources. We collect personal information directly from you including when you sign up for services, subscribe to a membership or mailing list, set up an account with us, and/or enroll in a mobile app. We and our service providers working on our behalf collect personal information from you when you use one of our websites, mobile apps, view our emails or otherwise engage with us through a computer or mobile device("Sites") such as IP address, browsing history and other internet activity information.
The following personal information categories have been collected and shared:
Auxilium collects personal and other information about you. Personal information is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked (directly or indirectly) with you. Other, non-personal information does not and cannot reveal an individual's identity such as information that has been de-identified or aggregated. The information we collect varies based on what we need to provide our services to you
We collect personal information about you in several ways from several sources. We collect personal information directly from you including when you sign up for services, subscribe to a membership or mailing list, set up an account with us, and/or enroll in a mobile app. We and our service providers working on our behalf collect personal information from you when you use one of our websites, mobile apps, view our emails or otherwise engage with us through a computer or mobile device("Sites") such as IP address, browsing history and other internet activity information.
The following personal information categories have been collected and shared:
We do not market any products or services to children under the age of eighteen or knowingly collect any information from children under the age of eighteen.
We use your personal and other information for business purposes including to:
- Provide and maintain your services and products. We may use your personal information to provide or maintain your service, products, or membership including to set up a product or service or provide a product or service, maintain your account, service your account, change your account, handle a claim, complete a transaction, repair a product, or respond to customer service requests or other inquiries.
- Improve, develop and analyze our Sites, services and products. We use your personal information and other information to:
- analyze, improve, develop or deliver our Sites, products and services and develop new services, products or features using algorithms, analytics software and other similar methods,
- conduct actuarial or research studies to maintain, protect and develop our networks, services, and products and protect our customers, and
- analyze how visitors use our Sites to improve the Sites and enhance and personalize your experience.
We collect some information used for these purposes using analytics software, cookies and other tracking technologies. For more information about the collection and use of this information, see Cookies and Other Tracking Technologies below.
- Communicate with you about your service or product. We may communicate with you about your product, service, account, or membership, provide you transaction confirmations, payment alerts or other service or product related messages via mail, email or other available methods such as push notifications.
- Provide marketing communications. We may use your personal information to send you promotional communications about products, services, features, and options we believe may interest you. We may send communications via e-mail, regular mail or may send push notifications via a mobile device. We may also use your information to serve you ads or customized content online.
- Comply with legal requirements and protect the safety and security of our business, services, and Sites. We may use your personal information to comply with laws, regulations, or other legal obligations, to assist in an investigation, to protect and defend our rights and property or the rights of third parties or enforce terms and conditions. We may also use your personal information to prevent suspected fraud, threats to our network or other illegal activities, prevent misuse or for any other reason permitted by law. We may use your personal information to protect our company, our affiliates, our customers, our network and our Sites.
- Update or correct our records. We may receive personal information about you from other sources, including publicly available databases or third parties from whom we have purchased data, and combine that personal information with other personal information we have about you to update our records. For example, we may obtain change of address information from public sources and use that personal information to update or correct your address.
- Find locations on request. Your location may be obtained from the mobile device or the network using your device's Global Positioning System (GPS) functionality or directly from you. If you do not want location information used, you can disable the GPS functionality on your mobile device.
We do not sell your personal information. We may share your personal information with our affiliates for business purposes consistent with the uses described in this Privacy Statement. We may also share personal information about you with third parties whenever you consent to or direct such sharing. We strive to work with companies that share our commitment to privacy. We may also share information with others in an aggregated or de-identified form that does not reasonably identify you.
We may also share your personal or other information with service providers and other third parties for business purposes or as required or permitted by law including with:
- Service providers: Personal information may be shared with service providers who perform services on our behalf for a business purpose including service providers that:
- help complete transactions, service your membership,
- provide marketing and advertising, email or other communication services,
- provide services that support our online activities including web hosting and analytics,
- provide tax and accounting, legal services, delivery, and data enhancement services,
- provide technology services and enhance security, privacy and fraud protections,
- provide data analytics services or conduct research or actuarial studies, and
- provide support to our operations.
- Marketing and advertising partners: We may share personal and other information with third party online and other marketing and advertising partners or permit these partners to collect personal information from you directly on our Sites to personalize online advertising. The Cookies and Other Tracking Technologies section below has more details about these activities.
- Third parties in connection with a business transaction: Personal information may be disclosed to third parties in connection with a corporate transaction, such as a merger, sale of any or all of our company assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by an affiliate or third party, or in the event of a bankruptcy or similar proceedings.
- Law enforcement, regulators and other parties for legal reasons: Personal inf ormation may be disclosed to third parties, as required by law or subpoena, or if we reasonably believe such action is necessary to:
- comply with the law and the reasonable requests of regulators, law enforcement or other public authorities,
- protect our or others safety, rights or property, and protect our or others safety, rights or property, and
- investigate fraud or to protect the security or integrity of our Sites or any product or services.
- Companies involved in pay services and other business transactions: We share your personal information with other companies that play a role in financial transaction with you such as claims reimbursement. We may also share your personal information to participate in insurance support organizations.
We collect some information used for these purposes using analytics software, cookies and other tracking technologies. For more information about the collection and use of this information, see Cookies and Other Tracking Technologies below.
Technologies and Information Collected: When you visit our Sites, we and our service providers automatically collecting formation about your use of and access to these Sites. We collect this information through a variety of tracking technologies, including cookies, Flash objects, web beacons (also called pixel tags), embedded scripts, location-identifying technologies, and similar technology (collectively, "tracking technologies"). Information we collect automatically about you may be combined with other personal information we collect directly. The information collected in this manner includes:
- The website from where you accessed the Site, where you went to when you left the Site, how frequently you visit the Sites, when and whether you open emails or click the links contained in emails, pages you visit on our Sites, the links you click and ads you view, or your location when you access our Sites,
- How often you use a mobile app, from where the app was downloaded, events that occur within the app, aggregated usage, and performance data.
- Information about the computer, tablet, smartphone or other device you use, such as your IP address, browser type, Internet service provider, platform type, device type/model/manufacturer, operating system, date and time stamp, a unique ID that allows us to uniquely identify your browser, mobile device or your account (including, e.g., a persistent device identifier or an Ad ID), and other similar information,
- Analytics information collected by us or via third party analytics tools, to help us measure traffic and usage trends for the Sites and to understand more about the demographics and behaviors of our users, and
Use of the information: The information collected through tracking technologies allows us to provide you with an improved, enhanced, and personalized customer experience, to monitor and improve our Sites and for other internal purposes such as:
- Remembering information so that you will not have to re-enter it during your visit or the next time you visit the Sites,
- Provide custom, personalized content and information, including targeted content, communications and advertising,
- Identify and contact you across multiple devices,
- Provide and monitor the effectiveness of our Sites,
- Perform analytics and detect usage patterns on our Sites,
- Detect or prevent fraud or other harmful activities, and
- Otherwise to plan for and enhance our Sites.
- Diagnose or fix technology problems,
Your choices regarding cookies: If you prefer not to accept cookies, most browsers will allow you to manage cookies in your browser settings to disable or block cookies, remove existing cookies, automatically accept cookies or to notify you when you receive a cookie. Options available may vary by browser. However, if you disable, modify, or reject cookies, some parts or functionalities of our Site may be inaccessible or not function properly. For example, disabling cookies may require you to repeatedly enter information to take advantage of services or promotions.
Opting out of online personalized advertising and do not track: We or our marketing and advertising service providers may use information about your activities on our Sites or other websites, to help tailor our advertisements or offers to what may interest you — also called interest-based advertising. The information is collected using the tracking technologies explained above.
You may continue to see generic or non-targeted ads about our products and services if you opt-out of interest-based advertising. Although we do our best to honor the privacy preferences of our visitors, we are currently not able to respond to "Do Not Track" signals from your browser.
Accessing, reviewing and correcting your personal information: Auxilium service customers can request to see or access their recorded personal information at any time. To do this, please email us at customerprivacy@tryauxilium.com or send a letter to Auxilium, Customer Privacy Inquiries, 12138 Central Ave, Suite 140 Mitchellville, MD 20721 with your request. Proper identification may be required to fulfill the request. If you believe our information is incomplete or inaccurate, you can request that we correct it and we will make corrections if possible. Please note we may not be able to provide information relating to investigations, claims, litigation, and other matters. We will respond to all such requests within a reasonable time.
You may also update, delete or modify your account profile information at any time by logging into your online account and making updates at any time.
Email Marketing Choices and Other Notifications: We may send you email marketing communications about features and services that may be of interest to you. To opt out from receiving marketing and promotional emails from us, please send us a request by email at customerprivacy@tryauxilium.com or click the unsubscribe link located at the bottom of each communication. If you opt out from receiving marketing emails, we may still send you non-marketing emails such as emails about your services, responses to your requests and inquiries, or notices of updates to terms and conditions or our privacy practices.
Personal Information Sharing Preferences: We would like to share your personal information with one or more Auxilium affiliates in order to make you aware of different products, services and offers they can provide. However, you can request that Auxilium not share your personal information with our affiliates for marketing products and services. Please send us a request by email at customerprivacy@Auxilium.com
Links to other company's websites may be provided on the Auxilium site as a convenience to you. If you choose to go to these external websites, you will be subject to the privacy practices of those external websites; Auxilium is not responsible for the privacy practices of those websites. We encourage you to be aware when you leave our Site to read the privacy policies or statements of every website you visit, as those privacy policies or statements may differ from ours. Our Privacy Statement applies solely to the Sites where this Privacy Statement appears. Our website includes Social Media features, such as the Facebook Like button and widgets, such as the Share This button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social Media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.
Protecting your personal information is important to us. We use a combination of reasonable technical, administrative, and physical safeguards to protect your personal information. However, no website, mobile application, database or system is completely secure or "hackerproof." So, we cannot guarantee its absolute security. You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse. We limit access to your personal information to those who need it to do their jobs. We comply with all applicable federal and state data security laws
If you should have questions or concerns about our privacy practices, please contact us at customerprivacy@tryauxilium.com.
We may periodically update or revise this Privacy Statement. The effective date at the top of the document shows when this Privacy Statement was last revised. We will let you know when we update the Privacy Statement by changing the date or other appropriate means.
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3261 Old Washington Rd.
Suite 2020
Waldorf, MD 20602